FAQ

Discover our all-new multi-brand B2B Tyre Web shop with an expanded range: Dunlop premium passenger tyres along with Falken & Sumitomo tyres for cars, off-road, light trucks, and trucks & buses

You can use the search bar on the search page. Enter the article number, tyre size (e.g., 205/55 R16), or EAN number. The system will display the search result matching products instantly.

Prices are displayed next to each product in the search results and product detail page. Please note that prices may vary based on your account conditions and current promotions. In addition to the list prices, the net price after discount are displayed based on the system configuration. Please contact your Sales Representatives regarding any changes.

Stock status is displayed in the search results and product detail page. If a tyre is out of stock, you will see an indication and may have the option to backorder.

Estimated delivery date is shown in the search results, product detail page and during checkout. The Estimated delivery date is based on standard order cut-off time displayed. Orders placed after the cut-off will be processed the next business day.

During checkout, you can choose from your saved delivery addresses. In case you want to change the list of saved delivery addresses Go to Account > Addresses and request changes. You can also contact your Sales Representatives or write an email to salesadmin@falkentyre.com for any changes.

Go to Account > My Orders and select the relevant order to view the order details. You can click on the shipment tracking link if available for this order. In case the shipment tracking link is not available, please contact our customer support team for more details.

Please contact Customer Support immediately via phone or email. Provide your order number for faster assistance.

Please contact Customer Support and provide your order number and details of the issue. Our team will assist you to resolve your issues.

Orders may be canceled before they are dispatched. Contact Customer Support and provide your order number and details of the issue. Our team will assist you with order cancellation.

Navigate to Account > My Order. You can filter by date, status, and ordering channel or search by order number to find previous orders.

If you need to file a claim (e.g., warranty or damage), go to Account > My Claims and fill out the claim form. Attach any required documents or photos for faster processing.

You can also contact Technical Service by E-Mail: Tech.service@falkentyre.com or via Phone: +49 69 2475252-80

Go to Account > Profile & Settings and click Add Additional Logins at the bottom page. Enter the details and assign appropriate permissions.

Click Forgot Password on the login page. Enter your registered email address, and you will receive a link to reset your password. Please contact Customer Support immediately via phone or email in case the issue persists.

Clear your browser cache and cookies, then try again. If the issue persists, contact Customer Support with a screenshot of the error message.

Our shop is optimized for the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. Please ensure your browser is up to date for the best experience. Incase of any issues, please contact ebusiness@falkentyre.com

You can reach us via:

• Email: b2b@falkentyre.com
• Phone: +49 (0) 69 247 52 52 52

Working Hours:

• Monday to Friday, 08:00 AM – 04:00 PM (CET)

Please note: We are closed on public holidays in Germany.